Marketing is communicating the value of a product, service or brand to customers, for the purpose of promoting or selling that product, service, or brand while
marketing plan focuses on the customer. It is your plan of action - what you
will sell, to whom you will sell it, how often, at what price, and how you will
get the product to the buyer. It also covers what you’ll say about your product
or service, and where and when you’ll say it. To succeed with your marketing you need a plan on how you will direct your marketing strategy to the customer. Here’s a closer look at putting
together a marketing tips that works.
1.
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Define
Your Product’s Features, Benefits and Distribution: Describe what the product or
service does, how it works, what features it offers and most importantly what
problem it solves - people buy solutions. Describe the product’s physical
characteristics such as size, weight and color. Define its benefits in
emotional as well as functional terms. Know which features and benefits of
your product or service will appeal to different market segments.
Give information on pricing, including whether and how you
discount. Price is not rigid; it may have a range and vary by market since it
is based on perceived value, cost structure, profit objectives and the
competition’s pricing.
Describe your distribution process. The type of network
you choose will depend upon the industry, the size of the market and how your
competition distributes. Some of the more common channels include direct
sales, OEM (Original Equipment Manufacturer), manufacturer's wholesale
distributors, brokers, retail distributors and direct mail.
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2.
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Profile
the Competition and Identify Your Competitive Advantage: Research the competition to find
out their sales volume (dollars and units), market share, key product
attributes, pricing, specifically targeted market segments, distribution
strategy, positioning, key customers, customer perceptions, etc.
You must have a sustainable competitive advantage, so
decide how your product or service is different. Do you have patents,
copyrights, a proprietary process or technology, exclusive licenses or
agreements? Are you the first to market? Have you developed a core competency
that would be cost prohibitive for the competition to develop? Do you have
the best people or the best strategic partners? Analyze your strengths and
weaknesses versus the competition to determine your competitive edge.
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3.
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Describe
Your Target Market:
Developing a profile of your target customers is critical. You need to know
who the buying decision makers and influencers are.
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4.
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Research
Trends and Marketing Issues:
Identify key trends in the marketplace and assess their impact on your
product or service. You can do this by consulting trade organizations,
reviewing trade publications and reading research reports. Examine the
dynamics of the market, including changing motivations, unmet needs and
emerging segments that have strategic importance. Use such tools as focus
groups or surveys to gain additional insight. By doing this, you’ll be able
to prioritize which markets offer the best opportunities.
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5.
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Position
Your Product/Service:
Positioning is the complex set of perceptions, impressions and feelings your
product or service evokes in your target market. Not only must your position
be unique, relevant and credible, it must solve a problem or relieve a stress
in order to be truly effective. Positioning is communicated through product
design, price performance and marketing communications - all of which should
have a consistent approach. Certain segments may respond to different value
propositions and may require different positioning strategies.
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6.
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Create
a Communications Strategy:
The goal of your communications is to sell your product or service by
creating awareness, delivering information, educating the market and
advancing a positive image. Communications include everything from packaging
to the visual look of marketing materials, and from the message you convey to
the media vehicles you employ to the materials used by your sales force and
the attitude of your customer-service staff. Communications work best when
they portray a consistent and persuasive message.
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7.
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Define
Your Goals:
Determine what you want to accomplish. Make your goals challenging, but
achievable. Do you want to increase sales, improve market share, penetrate a
new market segment, change a perception, generate more store traffic, reduce
customer complaints? Be specific and make your objectives measurable. For
example, by what percentage do you want to increase or decrease sales?
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8.
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Focus
on Customer Retention:
Customer retention is a matter of business survival, as getting a new
customer is five times more expensive than retaining a current one. Use your
successes with current customers to attract new referral business, but also
remember that not every customer is worth keeping. You cannot be all things
to all people. Sometimes you have to let customers go, and refocus energies
on those clients who are a better fit for your business.
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9.
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Develop
a Budget: To
develop a realistic budget, look at such things as the type of product or
service you offer (business-to-consumer or business-to-business), your
product’s life cycle (launch, growth, maturity, decline), and your
competitors’ spending levels. Established business-to-business products and
services can spend as little as 2% of their expenditures on marketing, while
a consumer product or service that is launching may have to allocate more
than 20%.
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10.
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Measure
Marketing Effectiveness:
Keeping track of results is the only way to improve your marketing efforts.
The key is determining which data should be collected. Your marketing results
may be measured in sales (dollars or units), market share, store traffic,
number of inquiries or reduced complaint rates, along with other metrics.
Tracking can also be based on surveys that assess customer perception.
Effective measurement lays the groundwork for future plans.
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